FAQ

[cs_content][cs_section bg_image=”https://721da1.p3cdn1.secureserver.net/wp-content/uploads/2017/11/profast-portland-property-management-FAQ.jpg” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ class=”cs-hide-xs” style=”margin: 50px 0px 0px;padding: 125px 0px 150px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ class=”cs-ta-center” style=”padding: 0px;”][cs_text style=”font-weight: 300;font-size: 18px;”]FAQ[/cs_text][x_custom_headline level=”h1″ looks_like=”h2″ accent=”false” style=”font-size: 38px;”]Frequently asked questions[/x_custom_headline][/cs_column][/cs_row][/cs_section][cs_section bg_image=”https://721da1.p3cdn1.secureserver.net/wp-content/uploads/2017/11/Mobile-profast-portland-property-management-FAQ.jpg” parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ class=”cs-hide-sm cs-hide-md cs-hide-lg cs-hide-xl” style=”margin: 50px 0px 0px;padding: 125px 0px 150px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ class=”cs-ta-center” style=”padding: 0px;”][cs_text style=”font-weight: 300;font-size: 18px;”]FAQ[/cs_text][x_custom_headline level=”h1″ looks_like=”h2″ accent=”false” style=”font-size: 32px;”]Frequently asked questions[/x_custom_headline][/cs_column][/cs_row][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ class=”cs-hide-xs” style=”margin: 0px;padding: 45px 100px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h4″ accent=”false” style=”font-weight: 600;”]Pricing FAQ[/x_custom_headline][x_accordion style=”font-size: 16px;”][x_accordion_item title=”What is your management fee?” open=”false”]Our management fee is 10% of collected rent.[/x_accordion_item][x_accordion_item title=”Do you have a leasing fee?” open=”false”]We do not have a leasing fee. Our entire service is bundled into our one simple management fee.
Many other management companies charge between 50%-100% of one month’s rent as a lease fee, which is charged every tenant turnover year too. [/x_accordion_item][x_accordion_item title=”Does it cost me anything to start?” open=”false”]We have a one time start up charge of just $99.[/x_accordion_item][x_accordion_item title=”Any other fees?” open=”false”]Nope, no maintenance mark-ups, no premium advertising fee, no marketing fee, no inspection fees, no leasing fee, we make it easy for you.[/x_accordion_item][x_accordion_item title=”How much security deposit do you ask for?” open=”false”]We typically ask for a security deposit equal to one month’s rent plus a pet security deposit ranging from $250-$500 (per pet) if you allow them.

However, this can vary depending on different circumstances. For example, if your home has a pool or hot tub we may advertise a higher security deposit to help cover any cleaning or repair costs associated with them. [/x_accordion_item][x_accordion_item title=”What if the tenant has pets?” open=”false”]If you allow pets, we require a pet security deposit ranging between $250-$500 plus a monthly charge of $25 (per pet). [/x_accordion_item][/x_accordion][/cs_column][/cs_row][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ class=”cs-hide-sm cs-hide-md cs-hide-lg cs-hide-xl” style=”margin: 0px;padding: 45px 0px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h4″ accent=”false” style=”font-weight: 600;”]Pricing FAQ[/x_custom_headline][x_accordion style=”font-size: 12px;”][x_accordion_item title=”What is your management fee?” open=”false”]Our management fee is 11% of collected rent, meaning we don’t cost you a dime until we have qualified tenants moved into your home paying rent. [/x_accordion_item][x_accordion_item title=”Do you have a leasing fee?” open=”false”]We do not have a leasing fee. Our entire service is bundled into our one simple management fee.
Many other management companies charge between 50%-100% of one month’s rent as a lease fee, which is charged every tenant turnover year too. [/x_accordion_item][x_accordion_item title=”Does it cost me anything to start?” open=”false”]No, we have no form of on-boarding fee or setup fee. You’ll simply answer a few questions after clicking that awesome button above and we’ll take over from there. [/x_accordion_item][x_accordion_item title=”Any other fees?” open=”false”]Nope, we only have one simple charge. No maintenance mark-ups, no premium advertising fee, no marketing fee, no inspection fees, no leasing fee, we make it easy for you.[/x_accordion_item][x_accordion_item title=”How much security deposit do you ask for?” open=”false”]We typically ask for a security deposit equal to one month’s rent plus a pet security deposit ranging from $250-$500 (per pet) if you allow them.

However, this can vary depending on different circumstances. For example, if your home has a pool or hot tub we may advertise a higher security deposit to help cover any cleaning or repair costs associated with them. [/x_accordion_item][x_accordion_item title=”What if the tenant has pets?” open=”false”]If you allow pets, we require a pet security deposit ranging between $250-$500 plus a monthly charge of $25 (per pet). [/x_accordion_item][/x_accordion][/cs_column][/cs_row][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ class=”cs-hide-xs” style=”margin: 0px;padding: 0px 100px 45px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h4″ accent=”false” style=”font-weight: 600;”]Owner FAQ[/x_custom_headline][x_accordion style=”font-size: 16px;”][x_accordion_item title=”When and how do I get paid?” open=”false”]Our tenants have a 98.7% rate for paying rent before the 5th. Because of this, we’re typically able to process your payment by the 5th electronically via ACH ‘eCheck’ that you’ll see in your favorite bank account in 1-2 business days. By law, tenants have a 4 day grace period. Rent is  is due on the 1st and considered late on the 2nd, receiving a late fee on the morning of the 5th.
*Holidays and weekends may delay processing times.[/x_accordion_item][x_accordion_item title=”What type of properties do you manage?” open=”false”]We manage single family rental homes in the greater Portland area to provide a very focused service.[/x_accordion_item][x_accordion_item title=”Will you manage any home?” open=”false”]We are selective about who we will manage for and the homes we manage.

We provide a very personal and quality service to all of our clients and believe our interests should align to have a long, successful relationship.[/x_accordion_item][x_accordion_item title=”What areas do you manage?” open=”false”]We manage homes across the Portland area.
-Portland
-Beaverton
-Hillsboro
-Tigard
-Tualatin
-Lake Oswego
-Oregon City
-Clackamas
-Happy Valley
-Milwaukie
-Gresham
-Troutdale
-Sandy
-Gladstone
-West Linn[/x_accordion_item][x_accordion_item title=”How often will I hear from you?” open=”false”]Each month we’ll email you when we process your payment and when we post your property statement to your portal. You’ll also receive emails for all inspections we post to your portal. For maintenance and repairs, we’ll contact you for any work orders that are above your set limit.

Example #1: You set your  maintenance & repair limit to $400, gutter cleaning $300 – We will not contact you.

Example #2: You set your maintenance & repair limit to $200, toilet needs to be replaced – We will contact you.[/x_accordion_item][x_accordion_item title=”How do you find tenants?” open=”false”]We blast market your home on over 40 of the most popular listing websites. We also contact realtors, use social media, yard signs, neighbors, and relocation services.
We do personal showings and allow potential tenants to self-show with a schedule 2-hour window lockbox code which can greatly improve the efficiency and reduce vacancy times. Tenants are able to view the home at their earliest convenience and apply online form their smartphones. [/x_accordion_item][x_accordion_item title=”How long are your leases?” open=”false”]Our standard lease is 12-months. We are open to requests from both you and tenants about different lengths.[/x_accordion_item][x_accordion_item title=”Do I have to allow pets in my rental?” open=”false”]No you do not. However, most people do have pets and by not allowing them the pool of potential renters is reduced and your vacancy time may increase and/or the rent may need to be dropped to be more competitive.

You’re welcome to not allow specific types of pets or size of pets too. Example: No cats or large dogs over 50lbs.[/x_accordion_item][x_accordion_item title=”What happens if rent is not paid?” open=”false”]If rent is not paid in full by the 5th day of the month we charge an $80 late fee. If rent is not paid by the 8th day we will send them a ’72-hour notice’ and begin the eviction process after that timeframe.[/x_accordion_item][x_accordion_item title=”How do you handle maintenance requests?” open=”false”]Tenants are required to to submit maintenance and repair requests through their portals and can attach photos. Once received, we’ll send out a contractor to diagnose and make any necessary repairs. On occasion, we may ask the contractor to investigate other areas of the home and make any necessary repairs to cut down on the long term maintenance and repairs costs because of the typical minimum hourly charge.[/x_accordion_item][x_accordion_item title=”Do you hold any money for repairs?” open=”false”]Yes, we will hold $400 from the first rent payment by the tenant for quick maintenance and repair payments.[/x_accordion_item][x_accordion_item title=”How do you handle utilities?” open=”false”]Unless requested otherwise, all utility bills are the responsibility of the tenants. [/x_accordion_item][/x_accordion][/cs_column][/cs_row][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ class=”cs-hide-sm cs-hide-md cs-hide-lg cs-hide-xl” style=”margin: 0px;padding: 0px 0px 45px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h4″ accent=”false” style=”font-weight: 600;”]Owner FAQ[/x_custom_headline][x_accordion style=”font-size: 12px;”][x_accordion_item title=”When and how do I get paid?” open=”false”]Our tenants have a 98.7% rate for paying rent before the 5th. Because of this, we’re typically able to process your payment by the 5th electronically via ACH ‘eCheck’ that you’ll see in your favorite bank account in 1-2 business days. By law, tenants have a 4 day grace period. Rent is  is due on the 1st and considered late on the 2nd, receiving a late fee on the morning of the 5th.
*Holidays and weekends may delay processing times.[/x_accordion_item][x_accordion_item title=”What type of properties do you manage?” open=”false”]We manage single family rental homes in the greater Portland area to provide a very focused service.[/x_accordion_item][x_accordion_item title=”Will you manage any home?” open=”false”]We are selective about who we will manage for and the homes we manage.

We provide a very personal and quality service to all of our clients and believe our interests should align to have a long, successful relationship.[/x_accordion_item][x_accordion_item title=”What areas do you manage?” open=”false”]We manage homes across the Portland area.
-Portland
-Beaverton
-Hillsboro
-Tigard
-Tualatin
-Lake Oswego
-Oregon City
-Clackamas
-Happy Valley
-Milwaukie
-Gresham
-Troutdale
-Sandy
-Gladstone
-West Linn[/x_accordion_item][x_accordion_item title=”How often will I hear from you?” open=”false”]Each month we’ll email you when we process your payment and when we post your property statement to your portal. You’ll also receive emails for all inspections we post to your portal. For maintenance and repairs, we’ll contact you for any work orders that are above your set limit.

Example #1: You set your  maintenance & repair limit to $400, gutter cleaning $300 – We will not contact you.

Example #2: You set your maintenance & repair limit to $200, toilet needs to be replaced – We will contact you.[/x_accordion_item][x_accordion_item title=”How do you find tenants?” open=”false”]We blast market your home on over 40 of the most popular listing websites. We also contact realtors, use social media, yard signs, neighbors, and relocation services.
We do personal showings and allow potential tenants to self-show with a schedule 2-hour window lockbox code which can greatly improve the efficiency and reduce vacancy times. Tenants are able to view the home at their earliest convenience and apply online form their smartphones. [/x_accordion_item][x_accordion_item title=”How long are your leases?” open=”false”]Our standard lease is 12-months. We are open to requests from both you and tenants about different lengths.[/x_accordion_item][x_accordion_item title=”Do I have to allow pets in my rental?” open=”false”]No you do not. However, most people do have pets and by not allowing them the pool of potential renters is reduced and your vacancy time may increase and/or the rent may need to be dropped to be more competitive.

You’re welcome to not allow specific types of pets or size of pets too. Example: No cats or large dogs over 50lbs.[/x_accordion_item][x_accordion_item title=”What happens if rent is not paid?” open=”false”]If rent is not paid in full by the 5th day of the month we charge an $80 late fee. If rent is not paid by the 8th day we will send them a ’72-hour notice’ and begin the eviction process after that timeframe.[/x_accordion_item][x_accordion_item title=”How do you handle maintenance requests?” open=”false”]Tenants are required to to submit maintenance and repair requests through their portals and can attach photos. Once received, we’ll send out a contractor to diagnose and make any necessary repairs. On occasion, we may ask the contractor to investigate other areas of the home and make any necessary repairs to cut down on the long term maintenance and repairs costs because of the typical minimum hourly charge.[/x_accordion_item][x_accordion_item title=”Do you hold any money for repairs?” open=”false”]Yes, we will hold $400 from the first rent payment by the tenant for quick maintenance and repair payments.[/x_accordion_item][x_accordion_item title=”How do you handle utilities?” open=”false”]Unless requested otherwise, all utility bills are the responsibility of the tenants. [/x_accordion_item][/x_accordion][/cs_column][/cs_row][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ class=”cs-hide-xs” style=”margin: 0px;padding: 0px 100px 45px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h4″ accent=”false” style=”font-weight: 600;”]Tenant FAQ[/x_custom_headline][x_accordion style=”font-size: 16px;”][x_accordion_item title=”When is rent due?” open=”false”]Rent is always due on the 1st day of the month through your online portal. By law, you have a 4 day grace period and will be charged a late fee of $80 on the 5th day of the month. Holidays and weekends will not delay this. [/x_accordion_item][x_accordion_item title=”How can I pay rent?” open=”false”]Rent should be paid online through your portal each month. The portal will allow you to pay with your bank account info for free or using a credit/debit card with a convenience fee.[/x_accordion_item][x_accordion_item title=”What if I can't log into my portal?” open=”false”]You should notify us immediately so we can resolve the issue before you are charged a late fee.

If you cannot access your portal you can still pay rent through a roommate’s or spouse’s portal. Our software allows tenants to make custom payments and does not make you pay the full amount in one transaction.

You can also mail us a Money Order or Cashiers Check to:

ProFast Properties
650 NE Holladay st
#1600
Portland, Oregon 97232

***The check must be postmarked before the 5th day of the month to avoid an $80 late fee. Weekends and Holidays may effect the postmarked date, be sure to plan ahead.[/x_accordion_item][x_accordion_item title=”How do I request repairs?” open=”false”]Through your online portal you are able to submit maintenance requests and include photos for any accidents or general repairs. This helps us keep track of everything. We will respond to your maintenance requests within 24 hours. Often times, we will provide your contact information to the contractor to schedule a time for them to come out and make the repairs.

If the issue is a life threatening or major emergency please call the appropriate contacts.
For example:
-Home fires or break-ins call 911
-Gas leaks call gas company & 911
-Water line break/flooding call city to turn off water.[/x_accordion_item][x_accordion_item title=”What happens to my security deposit?” open=”false”]Your security deposit and any pet security deposits are held in our trust accounts until the end of your tenancy. At the end of your tenancy, we will conduct a final move-out inspection and make any necessary repairs & cleaning to bring the home back into the condition it was in on the first day of your tenancy (short of normal wear and tear). You will receive an itemized accounting report along with any remaining security deposit funds within 30 days of the last day of your tenancy.[/x_accordion_item][x_accordion_item title=”Lost my keys, can't get into my unit- HELP!” open=”false”]We will come out for a $50 fee at your expense to unlock and provide you with a new key if lost. You can also call a locksmith at your expense if we are not able to come out soon enough for you.[/x_accordion_item][x_accordion_item title=”My roommate wants to leave, but I want to stay.” open=”false”]We have 2 options if a roommate decides they want to leave before the end of their tenancy and you want to remain in the home.

Option #1: You can invite a ‘replacement’ roommate to fill out an application to be screened.

Option #2: You can remain in the home yourself (and any other remaining roommates) if you meet the minimum income requirement.

With either option we will require all tenants to sign an agreement to allow the removal of 1 tenant from the lease and no longer be held responsible. Everyone must sign and agree. [/x_accordion_item][/x_accordion][/cs_column][/cs_row][/cs_section][cs_section parallax=”false” separator_top_type=”none” separator_top_height=”50px” separator_top_angle_point=”50″ separator_bottom_type=”none” separator_bottom_height=”50px” separator_bottom_angle_point=”50″ class=”cs-hide-sm cs-hide-md cs-hide-lg cs-hide-xl” style=”margin: 0px;padding: 0px 0px 45px;”][cs_row inner_container=”true” marginless_columns=”false” style=”margin: 0px auto;padding: 0px;”][cs_column fade=”false” fade_animation=”in” fade_animation_offset=”45px” fade_duration=”750″ type=”1/1″ style=”padding: 0px;”][x_custom_headline level=”h2″ looks_like=”h4″ accent=”false” style=”font-weight: 600;”]Tenant FAQ[/x_custom_headline][x_accordion style=”font-size: 12px;”][x_accordion_item title=”When is rent due?” open=”false”]Rent is always due on the 1st day of the month through your online portal. By law, you have a 4 day grace period and will be charged a late fee of $80 on the 5th day of the month. Holidays and weekends will not delay this. [/x_accordion_item][x_accordion_item title=”How can I pay rent?” open=”false”]Rent should be paid online through your portal each month. The portal will allow you to pay with your bank account info for free or using a credit/debit card with a convenience fee.[/x_accordion_item][x_accordion_item title=”What if I can't log into my portal?” open=”false”]You should notify us immediately so we can resolve the issue before you are charged a late fee.

If you cannot access your portal you can still pay rent through a roommate’s or spouse’s portal. Our software allows tenants to make custom payments and does not make you pay the full amount in one transaction.

You can also mail us a Money Order or Cashiers Check to:

ProFast Properties
650 NE Holladay st
#1600
Portland, Oregon 97232

***The check must be postmarked before the 5th day of the month to avoid an $80 late fee. Weekends and Holidays may effect the postmarked date, be sure to plan ahead.[/x_accordion_item][x_accordion_item title=”How do I request repairs?” open=”false”]Through your online portal you are able to submit maintenance requests and include photos for any accidents or general repairs. This helps us keep track of everything. We will respond to your maintenance requests within 24 hours. Often times, we will provide your contact information to the contractor to schedule a time for them to come out and make the repairs.

If the issue is a life threatening or major emergency please call the appropriate contacts.
For example:
-Home fires or break-ins call 911
-Gas leaks call gas company & 911
-Water line break/flooding call city to turn off water.[/x_accordion_item][x_accordion_item title=”What happens to my security deposit?” open=”false”]Your security deposit and any pet security deposits are held in our trust accounts until the end of your tenancy. At the end of your tenancy, we will conduct a final move-out inspection and make any necessary repairs & cleaning to bring the home back into the condition it was in on the first day of your tenancy (short of normal wear and tear). You will receive an itemized accounting report along with any remaining security deposit funds within 30 days of the last day of your tenancy.[/x_accordion_item][x_accordion_item title=”Lost my keys, can't get into my unit- HELP!” open=”false”]We will come out for a $50 fee at your expense to unlock and provide you with a new key if lost. You can also call a locksmith at your expense if we are not able to come out soon enough for you.[/x_accordion_item][x_accordion_item title=”My roommate wants to leave, but I want to stay.” open=”false”]We have 2 options if a roommate decides they want to leave before the end of their tenancy and you want to remain in the home.

Option #1: You can invite a ‘replacement’ roommate to fill out an application to be screened.

Option #2: You can remain in the home yourself (and any other remaining roommates) if you meet the minimum income requirement.

With either option we will require all tenants to sign an agreement to allow the removal of 1 tenant from the lease and no longer be held responsible. Everyone must sign and agree. [/x_accordion_item][/x_accordion][/cs_column][/cs_row][/cs_section][/cs_content]